Why 911 Call Centers Are Turning to AI
YC startup Aurelian just raised $14M for an AI voice assistant in 911 call centers, one of the most high-stakes and conservative markets. How did a simple salon booking tool evolve into a major AI player now operating across 12 government dispatch centers in just a few months?
- From 45-minute wait times to a complete turnaround
- Proven results: the only AI tested in real emergencies
- What made this possible?
- Not perfect, but knows exactly when to step back
- Filling gaps instead of “taking jobs”
- Lessons for AI startups
Marina Temkin
Now is the perfect moment for AI startups to enter government contracts. 🚀
More than 12 emergency dispatch centers, including Snohomish County (WA), Chattanooga (TN), and Kalamazoo (MI), are already running on AI. And that’s just the start. Federal call center contracts are worth about $2B (state and local even more) and are quickly shifting toward AI. It’s clear: in the future, call centers will be safely and effectively run by AI.
But breaking into government contracts isn’t easy. New startups struggle with:
- Figuring out the process
- Knowing who to target
- Finding the right bids
- Building government relationships
- Writing proposals
That’s why at Cliwant we built a teaming platform that connects AI startups with experienced prime contractors, who can sell your product to government agencies on your behalf. In fact, many primes we meet are actively asking us for AI companies to partner with.
If you are an AI startup seeking to explore the government sector and secure contracts, please reply to this newsletter or contact me at patrick.han@cliwant.com.
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